Broken Box Policy

If an item is unavailable, BHF provides estimated shipping times based on the manufacturer’s guidelines, which may vary. We make every effort to communicate estimated lead times upon order processing. Please note that all delivery dates are approximate, and BHF is not liable for any damages or additional costs due to potential delays.

Return Policy
Returns are accepted only with prior authorization from BHF. Return requests must be submitted within 45 days from the date of the order invoice. A handling fee of at least 15% applies, except in cases of shipment errors or defective products. Any credit issued will be based on the product's condition upon return, subject to inspection by BHF and adherence to manufacturer return policies. Returns outside these conditions are at the discretion of BHF management.

Hose Reel Length Tolerance
BHF reserves the right to ship hose reels within a ±10% variance of the published catalog length.

Shortages and Damages
Claims for shortages (invoiced items not included in the shipment) must be reported within 5 days of receipt. BHF assumes no responsibility for delay, loss, or damage to goods once they have been transferred to the carrier.

Order Cancellations
Once accepted by BHF, orders cannot be canceled or altered by the buyer without written consent from BHF, subject to applicable manufacturer policies.

Credit Card Orders
All credit card orders are subject to a transaction fee of 3.65%.

Quotes
Unless otherwise specified, all quotes remain valid for 30 days and are subject to re-quote after this period.

Warranty
All product warranties are maintained by the respective manufacturers represented by BHF, with full policy details available upon request. BHF MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND DISCLAIMS LIABILITY FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES.